How to use Free WhatsApp Business for PC- Windows 10, Mac
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Download the WhatsApp Business app on your PC. Control your business account from your PC and also enjoy the benefits of the app. You can now use this app on your Windows and Mac PCs, just follow the steps discussed below.
Why the WhatsApp Business PC app
WhatsApp has over a billion and a half users; around 23.4m in the US and more in Europe. Not all will be your customers but if your business chooses to activate the option you need to test how long this new channel could take you. Timely and not without its rewards but the time it takes you to return incoming inquiries is a key consideration. You may have to buy more technology too as WhatsApp Business works with one number so if you don’t want to lose your personal contacts, you’ll need a different number.
Simply put, WhatsApp Business for PC allows companies to safely and securely message their customers directly within the WhatsApp messaging platform. One advantage over SMS is that WhatsApp is tied directly to a single phone number and provides a branded business profile rather than a string of digits. This allows consumers to immediately know who they are chatting with or receiving messages from. WhatsApp also provides reliable delivery information, providing companies the additional benefit of knowing what messages have been delivered and, ultimately, read.
There is also a growing trend to use business messaging for ‘conversational commerce’ purposes: enabling sales and support teams to answer product or customer service questions with rich, contextual messages that will, ultimately, facilitate a new transaction or keep a current customer happy.
First things first, it’s worth noting that WhatsApp Business for Windows was designed specifically with companies in mind. It was designed from bottom to top to offer a unique service for customers and provide modern companies with a way to differentiate themselves in the marketplace.
Though any company of any size can potentially achieve incredible things with this app, it’s best for smaller organisations (at least for now) who have a lot of customer service concerns to think about. Remember, 55% of customers are actively willing to pay more for a guaranteed good experience
Now when you know what is WhatsApp Business, let’s dive into some details, and know a few important things that you can do with it.
Create your Business profile
Unlike your profile in the Standard WhatsApp app, the Business profile is a bit different. To know what is a Business account in WhatsApp, just launch the app, and visit your profile. Here, you can add contact details (like phone number and website) for your customers to get in touch with you.
Showcase your products
On your WhatsApp Business for PC profile, you can also show a catalog of your products. Apart from listing their details, you can also include their charges, customizable options, and other features. This will let your customers know what you offer without chatting with you.
Even if you are not available all the time, you can still get in touch with your customers. There are several automatic messages (like greetings) that you can add to your WhatsApp Business for Windows account. If you are unavailable, then you can set up an “away message” for your contacts as well.
Quick replies for frequent questions
This is one of the best features that will save you time while chatting with your customers. Using the business chat tool, you can create quick replies to automated
Since WhatsApp Business PC app features are pretty useful, it is often used by small business owners. Though, when it comes to pricing, please note that it will depend on the scale of its usage. If you are a small business owner and you are operating the Business app on a single device, then you don’t need to pay anything. Presently, the app is freely available and there are no hidden charges for any native service.
Though, if you are a large business owner and you would like to include the WhatsApp API, then it would be charged. The WhatsApp for Business API pricing would vary from 0.5 cents to 9 cents per message. This would depend on your API integration, business scale, and country of origin.
WhatsApp Business for Windows in its current state is as a standalone manual tool, but hopefully in time we will see integrations with CRM systems, marketing automation tools and chatbots so that 24-hour tailored marketing is made possible.
One gets the feeling it has more to come, from a payments facility to integrations, to be available on iOS. But, knowing Facebook and its ability to move ahead of the curve, there’ll be more to come in the coming months.
How to Install WhatsApp Business app for Windows and Mac
- Get yourself an Android emulator on your PC, you can install the BlueStacks or NoxPlayer
- Run the .exe file to complete the installation setup of the emulator
- Open the emulator and sign in using your Google ID to access the PlayStore.
- Search for the WhatsApp Business app
- Click on the install button to start the download process.
- Now the app is installed on your PC and you can manage your account from your PC as well.
Also you can download the app on your smartphone from this LINK
The Web Version
There is also WhatsApp Business version for the PC as well that can be downloaded from the official WhatsApp website.